Frequently Asked Questions
A 30% deposit is needed to secure the booking. The remaining amount is due 1 month prior to event date.
Minor alterations can be made to the invoice up to 1 week before the event, pending availability.
All breakages and losses are the responsibility of the hirer. A replacement cost is payable on return of the equipment. Replacement costs are obviously dictated by the specific item. If this is of concern please contact our office prior to hiring. If the cost of the damaged item or missing item exceeds the bond then you will be charged for the additional amount.
Yes please! Equipment needs to be returned clean or cleaning charges apply.
We launder our linen at a commercial laundry. Linen doesn't need to be washed although it does need to be aired to avoid mildew forming. The cost of laundering is included in the hire fee. Please shake out and remove everything except the linen prior to putting in the bags provided.
Our warehouse is located in Molendinar. We do not open our warehouse to the public however we are more than happy to make an appointment to view our products.
Customers can collect and return items between 8am and 4pm Monday to Friday (Except public holidays).